simple processes

I recently wrote an article entitled Social Shared Services published exclusively in the Shared Services & Outsourcing Network (SSON) website. The article deals about how shared services organizations can harness Social Media. It  examines the possibilities of adopting social media practices and new collaboration toolsets as part of the shared services offering and communication channel.

Click here to>> view a full PDF version of the article.  

The article also mentions the four key adoption points covered by Social Shared Services: Engagement, Knowledge Management, Support, and Internal Customer Relationship. It describes the six components of the “Social” Shared Service Model – 1. Collaborative Shared Services Portfolio, 2. Enabling Technology, 3. Adoption Strategy, 4. Governance, 5.Performance, and 6. External Collaborative Research.  To read the entire article, go to Social Shared Services. 

About the Shared Services & Outsourcing Network (SSON) 

The Shared Services & Outsourcing Network (SSON) is the largest and most established community for shared services and outsourcing professionals. They provide the roof under which key industry experts and organizations share their experience, knowledge and tools; and practitioner peers from all over the world connect with each other. SSON focuses on developing its members through providing training, tools, and networking opportunities.