Home > Shared Services > 10 Things You Need to Know About Shared Services

10 Things You Need to Know About Shared Services


  1. Shared Services is the outsourcing of essential business functions to a centralized support organization.
  2. Most successful Shared Services run its organization as a business, providing efficient and effective services at competitive prices to its internal customers.
  3. Shared Services relies on an integrated set of electronic business processes, applications, information and technologies usually anchored in a major piece of purchased enterprise resource planning software.
  4. Shared Services implementation requires significant executive management sponsorship.
  5. The most common essential business support functions outsourced to Shared Services are Human Resources, IT, Finance, Procurement, Office Services and Legal.
  6. Shared Services focuses on value improvement more than cost reduction and on deliverables more than activities. Shared Services values customer service and alignment.
  7. Shared Services uses Service Level Agreements (SLA) to establish an accord with internal customers. SLA quantifies the target quantity, quality, and cost of services in a period of time.
  8. Shared Services makes use of benchmarking and measurement of strategic, tactical and operative Key Performance Indicators to drive incremental performance improvement.
  9. Shared Services locations can be on-shore, near-shore or off-shore although near-shore and off-shore are more associated to outsourcing.
  10. The value of Shared Services for an organization grows over time – from short-term to medium-term benefits of cost reduction and reengineering for productivity enhancement, to long-term continuous improvement and integrated strategic service delivery.

Shared Services

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  1. Cocoy
    August 18, 2009 at 6:16 am

    Amen to this pre! i believe this is the way to go for results oriented organizations!

  2. Hector Castro
    August 21, 2009 at 12:24 pm

    great article , that is the way to have result into the areas

    and also i saw that you have addiction to post here

  1. August 30, 2009 at 2:18 am
  2. August 30, 2009 at 2:22 am
  3. May 14, 2010 at 11:08 pm
  4. June 3, 2010 at 12:23 pm

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